Shipping & Returns

Last updated: March 13, 2026 · www.ininum.com This policy explains how ININUM orders are shipped, how returns are handled, and what conditions apply to refunds, exchanges, and return requests made through www.ininum.com. Read together with our Terms & Conditions and Warranty Policy. 01 Who We Are Orders placed on this website are sold by: M33 d.o.o. · Ulica Jožeta Jame 12, 1210 Ljubljana–Šentvid, Slovenia Support: support@ininum.com · General: info@ininum.com 02 Shipping Destination At this time, orders placed through our website are intended primarily for delivery within the United States. If you are located outside the United States and interested in placing an order, please contact info@ininum.com before ordering. 03 Order Processing We aim to process orders within a reasonable time after payment confirmation. Processing times may vary depending on product availability, order volume, promotional periods, payment verification, warehouse operations, and holidays. 04 Shipping Times Any shipping or delivery times shown on the website, in checkout, or in emails are estimates only, unless we expressly state otherwise. Actual delivery times may vary depending on carrier operations, destination, weather, peak volumes, address accuracy, and events outside our reasonable control. 05 Shipping Fees Shipping fees, if applicable, will be shown at checkout before you complete your order. 06 Order Tracking If tracking is available for your shipment, we will generally provide shipping confirmation and tracking details once dispatched. 07 Incorrect Shipping Information Please review your shipping details carefully before completing your order. We are not responsible for delivery issues, delays, failed delivery, losses, or additional costs caused by incorrect address details. 08 Lost, Stolen, or Marked-as-Delivered Packages If your package appears lost in transit, please contact support@ininum.com and we will review the issue with you. 09 Damaged or Incorrect Items If your order arrives damaged, defective on arrival, or materially incorrect, please contact support@ininum.com as soon as reasonably possible after delivery. 10 Returns — General Rules You must contact us first at support@ininum.com before sending any item back. Returns sent without prior approval may be delayed, refused, or not eligible for refund. 11 Return Windows Device — Return requests must be submitted within 30 days of delivery. Fragrance PODs (unopened only) — Return requests must be submitted within 14 days of delivery. 12 Condition of Returned Items Unless the return is due to a verified defect, damage on arrival, or our fulfillment error, returned items must generally be unused or only minimally handled as reasonably necessary to inspect them. 13 Non-Returnable or Restricted Items Opened fragrance PODs, used fragrance consumables, final sale items, and items specifically marked as non-returnable are not eligible for return except where required by law. 14 Device Returns If you wish to return an ININUM device within the 30-day return window, you must contact us first for return instructions. 15 POD Returns Unopened PODs may be eligible for return only if approved by us and returned in acceptable condition within 14 days of delivery. 16 Exchanges We do not guarantee direct exchanges. 17 Return Shipping Costs Unless the return is due to our error, a verified defect, or damage on arrival, the customer is generally responsible for return shipping costs. 18 U.S. Returns Address Unless we instruct otherwise, approved U.S. returns should be sent to: SHIPHYPE — A-916 1 County Rd, Unit A4 Secaucus, NJ 07094 United States Do not send returns without contacting us first and receiving return instructions. 19 Inspection and Refunds All returned items may be inspected before a refund, replacement, or credit is approved. 20 Warranty-Related Issues If your issue involves a product defect rather than a standard return, we may direct your request through our Warranty Policy instead. 21 Refused, Unclaimed, or Returned Shipments If a shipment is refused, unclaimed, undeliverable, or returned to us due to customer-related reasons, we may deduct related costs where permitted by law. 22 Outside-U.S. Inquiries Orders from outside the United States are not generally supported through standard website checkout at this stage. 23 Policy Changes We may update this policy from time to time. 24 Contact Customer support: support@ininum.com General inquiries: info@ininum.com