Shipping & Returns

Last updated: August 21, 2026 · www.ininum.com This policy explains how ININUM orders are shipped, how returns are handled, and what conditions apply to refunds, exchanges, and return requests made through www.ininum.com. Read together with our Terms & Conditions and Warranty Policy. 01 Who We Are Orders placed on this website are sold by: M33 d.o.o. · Ulica Jožeta Jame 12, 1210 Ljubljana–Šentvid, Slovenia Support: support@ininum.com · General: info@ininum.com 02 Shipping Destination At this time, orders placed through our website are intended primarily for delivery within the United States. If you are located outside the United States and interested in placing an order, please contact info@ininum.com before ordering. 03 Order Processing We aim to process orders within a reasonable time after payment confirmation. Processing times may vary depending on product availability, order volume, promotional periods, payment verification, warehouse operations, and holidays. 04 Shipping Times Any shipping or delivery times shown on the website, in checkout, or in emails are estimates only, unless we expressly state otherwise. Actual delivery times may vary depending on carrier operations, destination, weather, peak volumes, address accuracy, and events outside our reasonable control. 05 Shipping Fees Shipping fees, if applicable, will be shown at checkout before you complete your order. 06 Order Tracking If tracking is available for your shipment, we will generally provide shipping confirmation and tracking details once dispatched. 07 Incorrect Shipping Information Please review your shipping details carefully before completing your order. We are not responsible for delivery issues, delays, failed delivery, losses, or additional costs caused by incorrect address details. 08 Lost, Stolen, or Marked-as-Delivered Packages If your package appears lost in transit, please contact support@ininum.com and we will review the issue with you. 09 Damaged or Incorrect Items If your order arrives damaged, defective on arrival, or materially incorrect, please contact support@ininum.com as soon as reasonably possible after delivery. 10 Returns. General Rules You must contact us first at support@ininum.com before sending any item back. Returns sent without prior approval may be delayed, refused, or not eligible for refund. 11 30-Day Money-Back Guarantee Try ININUM at home. If it is not right for you, contact us within 30 days of delivery. The guarantee applies only to the first ININUM device purchase made by a customer. It is limited to one claim per customer, household, shipping address, and payment method. The 30-day period begins on the date tracking confirms delivery. To request a return, contact support@ininum.com before the 30-day period ends and wait for return approval and shipping instructions. Returns sent without approval may be refused. Reasonable trial use of the device and the fragrance PODs included with that device is allowed. All equipment supplied with the order must be returned, including the device, included PODs, USB-C cable, and other included accessories. The guarantee does not cover products that are materially damaged, misused, altered, excessively consumed, or returned with missing parts. Original shipping charges are not refundable. The customer is responsible for return shipping and any related shipping costs unless the return is due to our verified error, a verified defect, or damage on arrival. Refunds are issued only after the returned order is received and inspected. Approved refunds cover the eligible product purchase price and are returned to the original payment method. Separately purchased fragrance PODs are not included in this guarantee. Because fragrance PODs contain Eau de Parfum, return transport may be subject to carrier restrictions. Follow the approved return instructions and do not send a return before contacting us. 12 Other Return Windows Device purchases that do not qualify for the 30-Day Money-Back Guarantee may be eligible for return only where required by applicable law or expressly approved by us. Fragrance PODs purchased separately and kept unopened may be submitted for return approval within 14 days of delivery. 13 Condition of Returned Items Unless the return qualifies for reasonable trial use under the 30-Day Money-Back Guarantee or is due to a verified defect, damage on arrival, or our fulfillment error, returned items must generally be unused or only minimally handled as reasonably necessary to inspect them. 14 Non-Returnable or Restricted Items Opened fragrance PODs purchased separately, used fragrance consumables not included in a qualifying first device purchase, final sale items, and items specifically marked as non-returnable are not eligible for return except where required by law. 15 Device Returns If you wish to return an ININUM device, contact us first for eligibility confirmation and return instructions. Approval under the 30-Day Money-Back Guarantee is subject to all conditions in section 11. 16 POD Returns PODs included with a qualifying first device purchase may be used reasonably during the guarantee period and must be returned with the complete device set. Separately purchased PODs must remain unopened and may be eligible for return only if approved by us within 14 days of delivery. 17 Exchanges We do not guarantee direct exchanges. 18 Return Shipping Costs Unless the return is due to our verified error, a verified defect, or damage on arrival, the customer is responsible for return shipping costs. Original shipping charges are not refundable. 19 U.S. Returns Address Unless we instruct otherwise, approved U.S. returns should be sent to: 3PL City 1614 W Rosecrans Ave Gardena, CA 90249 United States Do not send returns without contacting us first and receiving return instructions. 20 Inspection and Refunds All returned items are subject to inspection before a refund, replacement, or credit is approved. Refunds under the 30-Day Money-Back Guarantee are issued to the original payment method after the complete eligible return has been received and approved. 21 Warranty-Related Issues If your issue involves a product defect rather than a standard return, we may direct your request through our Warranty Policy instead. 22 Refused, Unclaimed, or Returned Shipments If a shipment is refused, unclaimed, undeliverable, or returned to us due to customer-related reasons, we may deduct related costs where permitted by law. 23 Outside-U.S. Inquiries Orders from outside the United States are not generally supported through standard website checkout at this stage. 24 Policy Changes We may update this policy from time to time. 25 Contact Customer support: support@ininum.com General inquiries: info@ininum.com